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FAQS

Will using non-OEM cartridges void my printer warranty?

Using these cartridges will NOT void your printer warranty. Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. For more information, refer to: Magnuson-Moss Warranty Improvement Act (U.S. Code - Title 15, Chapter 50, Sections 2301-2312).

What is the difference between a compatible and remanufactured cartridge?

A compatible cartridge is a generic replacement for OEM cartridges. A remanufactured cartridge is a recycled OEM cartridge that has been through a cycle of cleaning, refilling, and testing to meet factory standards.

Why does my new cartridge show up as empty or low when I install it into my printer?

Some remanufactured cartridge models will prompt an empty or low ink level message when installed due to limitations set by the OEM design. These messages are not accurate. To bypass the prompt, click OK or Continue to proceed through the message and clear the prompt.
For Canon inkjet cartridge models, you can bypass the prompt by pressing and holding the STOP/RESET or RESUME button (upside down triangle in a circle icon) for 10 seconds and releasing.

Why does my printer show “Used, Refilled or Counterfeit Cartridge Detected” or “Previously Used Cartridges Installed” when I install your cartridges?

This message comes up to remind you that you did not purchase and install OEM cartridges. Simply press "Proceed," "Continue," "Accept," "Yes," or 'OK' to dismiss the prompt.

Why am I getting an error on my printer saying the cartridge is not recognized?

There are several factors that can cause this message to come up. This message is associated with the printer detecting the cartridge, which is usually through the circuit chip. First, confirm if you have the correct cartridge model number for your printer. Second, use either a dry, lint-free cloth or a rubber eraser to remove any debris that may be on the contact points on the cartridge to ensure a good connection with the printer. Third, make sure the cartridge is installed firmly into the printer. It should lock in place and should not be protruding from the cartridge slot. If you continue to receive this message, it could potentially be due to a newer firmware version on the printer. Firmware updates have the potential to disable the use of non-OEM cartridges.

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